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HomeHealth ProductsOral Health ProductsPhilips Sonicare HX5352/46 Essence 5300 Rechargeable Electric Toothbrush with 2 Handles |
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|  | | | Customer Reviews: | | | Average Customer Review: ( 33 customer reviews )
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Most Helpful Customer Reviews
68 of 69 found the following review helpful:
 These were great before Philips turned them into junk Oct 21, 2009
By RSVP
I owned an old Sonicare for many years. It was a great product.
After five years, I purchased a new one. This was after Philips bought the company. It failed in a year. They replaced it, but with another model, which they said at the time was better. The replacement has now failed after a few months. They refuse to replace it again.
What's interesting is that I had inadvertently called the professional customer service line (for dentists and the like) a few minutes before that call. There I was told the replacement model they sent me had a known history of failures and they would replace it with an improved version. We started to get the replacement information and he found out I was a retail customer. He said he couldn't do it and gave me a different number where, he said, they would take care of it. A that line (retail customer service) they told me that there was no problem with the unit and they would not replace it. This despite the fact that it was only nine months old and had a documented history of failures. When I told them what I had been told by the other guy, the response was that he was wrong, that no one at Philips would ever say that. But the fact remains that my junk replacement unit failed and the guy I spoke with knew exactly what I was talking about and could describe the failure. There is no doubt that Philips knew full well they were sending me a junk product that they were clearing out of their warehouse because they had to get rid of them.
Clearly, there is one company line for dentists who shill these things and get freebies for their staffs, and another company line for consumers who actually buy them. Buy Philips Sonicare products at your own risk.
18 of 19 found the following review helpful:
Great Toothbrush, lousy charge capacity Sep 24, 2008
By Monkey Bingo
The sonicare is great for toothbrushing, however I have noticed that it is strongest after a charge. After a few uses it become less powerful. So, you either need to charge daily, or accept a less vigorous scrub. Once it loses its post-charge zest, it won't diminish significantly until the battery is completed used, so perhaps this is the optimal speed. I don't know. Interestingly, I had a Sonicare 8 years ago and it suffered from the same problem. Also, this package only includes one charger, which is inconvenient.
I would probably rate this package as a 3.5 due to the single charger. I would rate the Sonicare as a 4 due to the variance in brush power.
10 of 11 found the following review helpful:
 the whole family uses it. Apr 15, 2010
By L. Gold
About 9 months ago I bought this set for my family of four. It comes with two adult heads and then I bought two compact heads for my children ages 5 and 7. We have to switch heads around every evening when we're brushing. At first I didn't know how long we'd be willing to keep that up, but we love our sonicare cleanings so much that it feels natural now to deal with a small amount of hassle. Our teeth are so clean now! It seems unthinkable to return to manual toothbrushes...ever! It also seemed natural to be sure that my kids would have the same quality clean. No doubt it will save us pain/money down the road. The first time my kids used the brushes they screamed at the speed of the vibrations. I wasn't sure they'd get used to it, but they did within days. No problems at all. Geez, it felt crazy to me too. But I love the way it feels now. It massages your gums while you brush. Very invigorating.
Anyhow....love it...
cons: the brush heads are SO EXPENSIVE!!! However, we just use them longer than the recommended 3 months and buy a refill pack from Costco. I think it's a worthy investment!
3 of 3 found the following review helpful:
 Only One Charging Base Jan 18, 2012
By Kathy Ross
I love Sonicare electric toothbrushes. My husband and I have used nothing else for ten years. Occasionally we must buy new ones. I thought I was buying two complete full sized toothbrushes, with brushes and chargers. Honestly the pictures and the write up describe one charger. I should have paid more attention. It never occurred to me that they would sell two identical toothbrushes with only one charger. Beware lest YOU make the same mistake.
2 of 2 found the following review helpful:
Great product Dec 18, 2009
By L. LECHASSEUR
"Doorman"
Sonicare is a great product. I've been using it for nine years. I only wish this model had the quadpacer.
See all 33 customer reviews on Amazon.com
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